Armando Jr P.

As an accomplished IT Service Desk Engineer with extensive experience in Managed Service Provider (MSP) environments, I am Armando Pedrosa, known for my proficiency in IT support and administration across diverse platforms. With a solid background in M365 Administration, Azure Administration, Teams, SharePoint, Active Directory, and Windows Server administration, I bring a wealth of technical expertise and a customer-centric approach to every role. In my tenure as a Service Desk Engineer, I have excelled in various responsibilities, including: ☑️Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.) ☑️Microsoft Azure Administration ☑️Active Directory Management ☑️Windows Server Administration ☑️NOC Alerts Management ☑️Email and Domain Migration. ☑️Onboarding/Offboarding users ☑️Setting up workstations ☑️Remote troubleshooting ☑️Microsoft License Management ☑️Google Workspace administration ☑️AWS Administration Tools used: 🌟ConnectWise Manage 🌟ServiceNow 🌟Syncro 🌟ITGlue 🌟ConnectWise Automate 🌟N-Able 🌟Addigy 🌟OKTA 🌟SolarWinds Certifications: 🌟🌟MS-900 - Microsoft 365 Fundamentals🌟🌟 🌟🌟COMPTIA A+🌟🌟 ⭐⭐⭐⭐⭐ With a proven ability to deliver top-tier IT support and administrative services within MSP environments, I am well-equipped to contribute effectively to any organization's service desk team, leveraging my expertise and dedication to drive success and exceed client expectations.