Anna Lyn M.

I'm a Customer-Oriented person and take pride in helping people in different parts of the globe. I have gained expertise in Customer Service, Technical Support, and Credit Risk Management, in the country's top companies such as Smart Telecommunications and Allied Banking Corporation. I provide resolution to clients' concerns with urgency, whether inquiries, complaints, technical assistance, or billing disputes via phone, chat, or email. I do my own research, utilize different online tools, and coordinate with various technical support groups, both internal and external. Telesales is my top expertise. I do lead generation, cold and warm calls, email marketing campaigns, appointment setting, and up to the closing of deals. I also have very keen attention to detail, being a Senior Editor of Best Telephone Directories. I am overall in charge of final proofreading before the annual book pagination and release. I am familiar with different tools and applications such as Oracle, CSP, Jwalk, Avaya, Zoho, Auto Sales Dialer, Microsoft Dynamics CRM, Trello, Freshdesk, Monday.com, Less Annoying CRM, Kixie Dialer, Go HighLevel CRM, Pipedrive, Hubspot, Slack, Skype, Zoom, Google Meet, Wellness Living, Asana, Just Call.io, Calendly, Oncehub, Acuity, Ring Central, Zadarma, Ulinc, Waalaxy, GoLogIn, Calltools.io, Verizon One Talk, Close.io, Dialpad, Batch dialer, Air Call, Apollo, and Signal Hire. With more than 20 years of corporate and remote work experience, you can be assured that the job will be delivered promptly, with professionalism, and of top quality.