Jona Faye S.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help SaaS companies onboard, retain, and grow customer accounts by turning users into long-term partners. I bring 4+ years of experience in Customer Success and Account Management, supported by 5+ years in customer service, technical support, and sales. I’ve worked with global clients across the full customer lifecycle from onboarding and training to ongoing account management and retention. I have supported and onboarded 250+ SaaS clients, served as a primary point of contact post-launch, and partnered with internal teams to resolve issues, improve adoption, and strengthen customer relationships. Core strengths: • Account ownership & relationship management • Customer onboarding & product training • Retention, adoption & customer health monitoring • CRM & workflow management Tools & Platforms: HubSpot, Salesforce, Zoho, Go High Level, Asana, Trello, Monday dot com, ClickUp, Slack, CRM systems, VoIP tools If you need a reliable Customer Success or Account Manager who communicates clearly, stays organized, and genuinely cares about customer outcomes,let’s connect.