Tameka G.

I am an experienced Customer Support Specialist with over four years of BPO experience providing high-quality support to Fortune 500 companies across multiple channels. I offer phone, email, chat, and ticket-based support and have more than four years of hands-on experience using Zendesk and other CRM tools to manage customer interactions efficiently. In addition to frontline support, I have three years of experience as a Team Supervisor, where I provided training, coaching, quality assurance, and real-time floor support to agents. This leadership experience has strengthened my ability to handle complex customer issues, maintain service standards, and support team performance. I also hold a degree in Guidance and Counselling, which allows me to apply psychological insight when interacting with customers. This enables me to remain calm, empathetic, and professional regardless of a customer’s emotional state, helping to de-escalate situations while building trust and positive relationships. I am dependable, results-driven, and committed to going above and beyond to deliver exceptional customer experiences that support client satisfaction and retention.