Luca A.

I have over 6 years experience as a Virtual Customer Service and Operations Manager. You won’t find a harder, smarter worker than me. My expertise lies in Customer Service for Luxury Fashion on eBay and Shopify. I’ve worked for 6 years with one of the largest fashion companies in the world. I’ve also started and run 11 of my own Shopify and Ecwid stores, so I know e-commerce inside and out — from launch to scale. I use AI heavily to move faster, sharpen responses, and handle volume without dropping quality. I handle the following with ease: ▪ Customer satisfaction and communication ▪ Returns, refunds, cancellations, item not received cases ▪ Negative feedback removal on eBay ▪ Inventory management I’m available 30+ hours per week and ready to add real value to your business.