Viviana V.

I am a responsible, organized, and proactive professional with a background in Advertising and Creative Copywriting, as well as over five years of experience in Customer Support for SaaS companies. As a copywriter, I worked with brands such as PepsiCo, Abbott, Bayer, Visa, Avianca, Claro, and CARE, developing communication skills, brand awareness, creative thinking, and the ability to adapt messages to different audiences. In Customer Support, I have assisted users from different parts of the world through chat and email, helping with product onboarding, troubleshooting, refund requests, technical issue escalation, and customer feedback collection. This experience has strengthened my ability to solve problems, communicate clearly, stay calm under pressure, and create a positive customer experience. I am fluent in Spanish and English, tech-savvy, detail-oriented, and quick to learn new tools and processes. I enjoy helping people, simplifying complex information, and contributing ideas that improve both the customer experience and internal workflows. I am excited to bring together my communication, customer support, and creative skills to help companies build stronger relationships with their customers.