Angela Marie T.

Asst. Manager, Training & Quality | Customer Experience Expert

Hi, I’m Angela, and I bring almost 2 decades of experience in Customer Service, with the past 15 years specializing in Quality Assurance. I have a deep passion for improving Customer Experience through data analysis, training, and mentoring. My background allows me to assist in multiple areas, from data entry to quality monitoring, all while ensuring that client goals are exceeded. My experience spans content creation and moderation, ensuring that projects are well-managed. Skills and Expertise ✔️Lean Six Sigma Yellow Belt ✔️19 years of Customer Service expertise ✔️15 years of Quality Assurance experience ✔️Data Analysis and Data Mining ✔️Customer Journey Mapping ✔️Training and Mentoring ✔️Content Moderation and Engagement Management ✔️Quality Assurance Monitoring ✔️Light Photoshop - Canva ✔️Proficient in MS Excel and Powerpoint Qualifications 🔸️Strong in skills transfer, training, and teaching 🔸️Strong Communication skills - both written and verbal 🔸️Excellent time management and adaptability 🔸️Team player 🔸️Reliable 🔸️Resourceful Looking forward to connecting and working with you.