Maryde V.

E-commerce Customer Support Representative / Shopify VA

With 8 years of experience specializing in customer service and order processing. I’ve supported brands across platforms like Shopify, Amazon, and eBay, ensuring smooth operations and exceptional customer experiences. I'm proficient in CRM tools including Intercom, Gorgias, Zendesk, Help Scout, Missive, and Freshdesk—enabling me to manage support tickets efficiently and provide timely, empathetic communication. I can assist with: • Order management and customer inquiries • Handling returns, refunds, and disputes • Tracking shipments and keeping customers informed • Product listings and data entry Let’s chat about how I can take customer support off your plate and help your business run smoother.