Osama A.
Customer Service| Marketing Assistant
Customer Support Specialist & Admin | Zendesk • Salesforce • Chat & Email Customer Service Lead & Executive Admin Support Specialist with 15+ years of experience supporting high-growth startups, e-commerce stores, and corporate teams across the US, EU, and MENA regions. I manage end-to-end support operations, help desks, and administrative workflows—delivering fast response times, high CSAT scores, and seamless cross-team coordination. 🚀 Core Expertise & How I Help Your Business 1. Customer Support & Operations (Ticketing, Chat & Live Support) Platforms: Zendesk, Salesforce, Appian, Olark, RingDNA, Gmail. Services: Omnichannel ticketing (email, live chat, phone), inbox triage, escalations, order tracking, refunds, and CRM data entry. Focus: Maintaining fast first-response times, high resolution rates, and brand alignment. 2. Executive Admin & Project Coordination Platforms: ClickUp, MS Project, Creatio, SAP (S/4HANA), ConnectTeam, Slack, Teams, Google Workspace. Services: Calendar management, travel logistics, document formatting, vendor communication, and cross-timezone team management (US/EU/MENA). 3. Marketing & Content Assistance Tools: Canva, Adobe Illustrator, Photoshop, Stripo, Renderforest. Services: Social media content scheduling, basic SEO blog/newsletter formatting, email newsletter creation, and graphic asset design. 🛠️ Technical Stack & Systems CRM & Ticketing: Zendesk, Salesforce, Appian, Olark, RingDNA ERP & PM: SAP S/4HANA (Sourcing, Procurement, Sales), ClickUp, MS Project, ConnectTeam, Creatio Comms & Admin: Slack, Microsoft Teams, Google Workspace, RingCentral Design & Email: Canva, Adobe Suite, Stripo, Renderforest 📜 Certifications & Compliance SAP S/4HANA – Sourcing & Procurement / Sales & Distribution Microsoft Certified Solutions Architect HubSpot Social Media Marketing UiPath RPA Business Analyst – Foundation ⚡ Why Clients Hire Me Proactive & Reliable: 100% fluent in English with extensive experience handling US, European, and regional business standards. Tech-Adaptive: Rapid onboarding to custom internal tools, CRMs, and workflows. Quality & Retention: Focused on turning support tickets into long-term customer loyalty. Ready to streamline your support operations and free up your time? Click 'Invite to Job' or message me directly to discuss your project.