Patrick M.

I am a Senior IT Support Engineer, Service Desk Analyst, and Network Specialist with over 15 years of experience providing technical support to businesses, enterprise environments, and Managed Service Providers (MSPs). I specialize in Level 1 and Level 2 technical support, Microsoft 365 administration, Active Directory, Windows Server, Microsoft Exchange, VPN, VDI, networking, and remote desktop support. I have extensive experience troubleshooting hardware, software, user accounts, email, printers, and network connectivity while consistently meeting SLA targets and delivering excellent customer service. I am proficient with industry-standard platforms including ConnectWise Manage, ConnectWise Automate (LabTech), ServiceNow, Remedy, and Amdocs CRM. I am comfortable supporting users through phone, email, chat, and remote sessions, and I take pride in resolving technical issues efficiently while maintaining a positive customer experience. My strengths include problem-solving, communication, attention to detail, and the ability to remain calm under pressure. I quickly adapt to new technologies, work well independently or as part of a team, and am committed to providing reliable, high-quality IT support. If you're looking for a dependable IT professional who can hit the ground running and provide exceptional technical support to your team or clients, I'd be happy to help.