Alexander Christian B.

Customer Support, Client Success, and Operations Specialist with experience supporting SaaS platforms, FinTech companies, trading communities, brokers, prop firms, and online businesses. I help businesses improve customer satisfaction, streamline operations, manage client relationships, process payout requests, and support revenue growth through effective customer engagement and sales support. My experience includes: • Customer Support (Email, Live Chat, Discord, Telegram) • Client Success & Customer Retention • Sales Development & High-Ticket Closing • Affiliate & Partner Management • Community Management • Payout Processing & Verification • Technical Support & Troubleshooting • Customer Onboarding • CRM Management • Operations Support I have worked with trading platforms, online communities, and customer-facing teams to resolve issues efficiently while maintaining a positive customer experience. Experienced in reviewing customer accounts, payout requests, compliance requirements, and trading-related support inquiries. Platforms & Tools: • Intercom • ManyChat • Crisp • Slack • Discord • Telegram • PipeDrive • HubSpot • TradingView • MetaTrader 5 • TradeLocker • cTrader • DXTrade • Google Sheets Industries: • SaaS • FinTech • Forex Brokers • Prop Trading Firms • Trading Communities • Online Businesses If you're looking for someone who can support your customers, improve operations, manage communities, process payouts, or contribute to sales growth, I'd be happy to discuss how I can help.