Joey U.

I started to work at home as a hybrid customer service representative in 2018 and joined Upwork in 2019. My first & current work online is handling incoming & outgoing sales calls, answering emails and chats, and processing orders . My customer service role is to attract potential customers by answering product and service questions, and resolving complaints via phone, email, chat and ticket. I'm hardworkig and a very patient person capable of dealing with irate and demanding customers. I can think out of the box so I have an exceptional problem solving skills. I have good English communication skills and can operate new computer programs very fast.I'm a team player & can get along with people very well. I am always willing to go extra mile to give customer an outstanding customer experience. I’m a proactive Customer Service Assistant with more than 8 years of experience in BPO industry handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I had worked in a technical support account based in US for almost 3 years. My responsibilities includes assisting customers on their cellular phone lines, selling phones & loads using customer's credit card, and helping them how to do the troubleshooting steps. I had worked also in an insurance company based in US for 5 years. My role was a back office señior processing expert. I made an outbound calls to the the agents, agent's assistant or policy owners regarding their insurance policy account like withdrawals, transfers, changing ownership & beneficiaries, and etc. I was also given a special tasks in providing not in good order issues directly to the 3rd party insurance companies and working on returned checks. I am also knowledgeable and experienced in the following tools; -Zendesk -Tickets -Shipmonk -Stripe -Authorize.net -Desk.com -Livechat -Ultracart -Sears Order fulfillment -customer service dreamware