Julio Cesar M.

Trust & Safety and AI Operations professional with nearly two years of experience supporting marketplace, review, automotive, and creator-platform programs through human-in-the-loop workflows. I specialize in policy enforcement, fraud and scam detection, marketplace integrity, content safety, appeals, review authenticity, pricing compliance, and high-volume moderation. I consistently meet operational targets such as AHT, SLA, accuracy, and productivity. I also bring experience in training and onboarding reviewers, adapting to frequent policy updates, and managing diverse client programs with different risk categories and enforcement standards.