Syed Hassan A.

Thank you for visiting my profile. I am a customer support specialist. I have 6 years of experience in customer support via emails and live chats. I have worked on different projects with different types of tools. I’m able to handle multiple and complex issues either via chat or using the ticket system. My strength lies in converting customer inquiries into customer satisfaction while delighting the existing customer by going the extra mile. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers. The primary services I offer are: - Email and Live Chat Support - Data entry - Virtual Assistant & Administrative Duties - Managing E-Commerce store on Shopify - Managing social media accounts (Answering Comments and messages) - Miscellaneous Tasks I am a friendly and courteous Customer Support Specialist who has good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities. I might be the one you need since my highest priority is solving any inquiries and helping customers at my best. Please have a look at some tools I have worked for: • Zendesk (Email and Live Chat Support) • Freshdesk (Email Support) • Airbnb, Guesty • Shopify (Store Management) • Salesforce (Email and Live Chat support, Data Entry) • Bliss (Email Support) I have worked on the following projects; • Let's Explore: Oceans (Email Support and Order management) • Uber at Mindbridge (Email Support) • Email support for Airbnb clients • Foodpanda (Live Chat Support) • Coursekey (Live Chat Support) • Cactus Jack (Email Support) • Oceanproject (Email Support) I can provide 365 days customer service. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I am a highly motivated individual who tends to deliver results efficiently yet effectively. I have the ability to think outside the box and carry out projects from beginning to end at very high quality. I always strive to give my best in doing my job. Hopefully, you will not be disappointed in my services. If you think you might want to have a word with me regarding your projects, feel free to leave a message. Best, Hassan