Tracy-Ann C.

My goal in working for a company is to be an outsourced customer support. After being hired, I make it a point to research the industry or product I'm assigned to. So, when I communicate with your customers, they'll feel like I have been with the company since it started. I believe that my ability to solve a customer's issue directly reflects your image to the public. When you hire me, you will be confident that customer service issues are being handled the very best they could be. I have 8-years of experience with phone, email and chat customer service altogether. An excellent communicator in both verbal and written English. My goal is to provide quality service to every client. Skills set: - Sales / Business Development - Customer Service & Support - Email Support - Recruitment - Chat Support - Social Media Marketing - Appointment Setting Experienced using: - Microsoft Office applications such as Outlook, Excel, Word, PowerPoint - CRM tools such as Asana, Dropbox, Salesforce, Pipedrive, Freshdesk, Intercom, Gorgias, HubSpot, and Zendesk - Communication tools such as Slack, WhatsApp, Skype, Google Hangouts - Google tools such as Gmail, Google Docs, spreadsheets, Google Drive and Calendar My goal is to help companies and clients save their time, make their life easier and help them in achieving their business goals. Thank you for taking the time to read my profile and contacting me. I am positive that we will enjoy working together.