Oliver C.

Five9 Certified Administrator

My responsibilities include analyzing performance metrics and providing gradual changes in the dialer to ensure the best results. I am also proficient in utilizing contact center technologies and tools to optimize workflow and enhance productivity. Overall, my goal is to create a seamless and efficient contact center operation that exceeds customer expectations and drives business growth. Skills: Operations Management · Analytical Skills, Reports and Metrics, Five9 Administration, Five9 Reports, Inbound/Outbound Optimization