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Oliver C.
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Oliver C.

Five9 Certified Administrator

My responsibilities include analyzing performance metrics and providing gradual changes in the dialer to ensure the best results. I am also proficient in utilizing contact center technologies and tools to optimize workflow and enhance productivity. Overall, my goal is to create a seamless and efficient contact center operation that exceeds customer expectations and drives business growth. Skills: Operations Management · Analytical Skills, Reports and Metrics, Five9 Administration, Five9 Reports, Inbound/Outbound Optimization

🇵🇭Kawit, Philippines$40/hr100% JSS4.28 (6)Since Dec 2016
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Earnings and projects

MRR
$7.1k

Last 6 months ÷ 6

World#2,777 / 412k
🇵🇭Country#42 / 56.3k
Revenue, last 30 days
$6.7k

Last 6 months: $42k

World#3,338 / 412k
🇵🇭Country#57 / 56.3k
Total earnings
$98k

Billed in all: $103k

World#39,903 / 412k
🇵🇭Country#5,213 / 56.3k
Per project
$9k

$11k in the last 6 months

World#18,227 / 412k
🇵🇭Country#4,273 / 56.3k
Projects, last 6 months
4
25% fixed75% hourly
World#51,815 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
11

Across 12 contracts

33% fixed67% hourly
World#192,419 / 412k
🇵🇭Country#16,201 / 56.3k

Earnings, last 30 days

$103k+$6.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$95k$100k$105kOct 8Oct 23Nov 7

Skill rankings: Top 0.09% in Email Support

Top 1% in 8 of 12 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Five993 freelancers · 🇵🇭 #1Top 2%
  2. 3Omnichannel Automation71 freelancers · 🇵🇭 #1Top 4%
  3. #4Pipedrive744 freelancers · 🇵🇭 #1Top 0.54%
  4. #12Online Chat Support11,527 freelancers · 🇵🇭 #3Top 0.10%
  5. #14Email Support14,954 freelancers · 🇵🇭 #5Top 0.09%
  6. #15Zendesk5,908 freelancers · 🇵🇭 #3Top 0.25%
  7. #15Project Management Professional892 freelancers · 🇵🇭 #1Top 2%
  8. #23Zoho CRM2,793 freelancers · 🇵🇭 #2Top 0.82%