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Maria Luisa Kathirene C.
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Maria Luisa Kathirene C.

E-commerce Store Manager and Customer Support Specialist

Customer satisfaction comes first! 👍 An accountant with over a decade of experience in customer support and E-commerce store management. Let me show you what I can do! I'd be happy and honoured to work with you! Below are the services I currently offer (but talk to me because I’m learning more every day!): 📍 Customer Support (Phone, Email, Chat and Social Media) 📍 Graphic Design (logo, digital ads and banner creation) 📍 Bookkeeping, Bank Reconciliation, and Invoice Management 📍 Social Media Management 📍 E-commerce Store Management 📍 Social Media Page Moderation 📍 Admin Support 📍 Chargeback and Disputes 📍 CRM Data Entry and Maintenance 📍 Microsoft and Google Suite 📍 Project Management Software/Apps I have used: Customer Support 📌 Zendesk 📌 Freshdesk 📌 Gorgias 📌 LiveChat 📌 Font 📌 Intercom 📌 Slack 📌 Webmail 📌 HelpScout 📌 Intermedia Unite 📌 RingCentral 📌 Dialpad Marketplaces/eCommerce Platforms 📌 Shopify 📌 Amazon 📌 Walmart 📌 eBay 📌 Shift4Shop 📌 MyBizowie 📌 BigCommerce Website/Blog 📌 Wordpress Inventory 📌 DEAR Systems 📌 TradeGecko Design/Training 📌 Trainual 📌 PandaDoc 📌 Adobe Spark 📌 Canva Financial 📌 Mandrill 📌 Stripe 📌 Quickbooks 📌 Xero 📌 NoFraud Project Management/HR 📌 Accelo 📌 Airtable 📌 Trello 📌 Asana 📌 Monday 📌 Notion 📌 Todoist 📌 ZipRecruiter Scheduling 📌 SkedSocial 📌 HootSuite 📌 Buffer CRM/Tracking 📌Salesforce 📌 Zendesk 📌 HasOffers

🇵🇭Taguig, Philippines$20/hr100% JSS4.41 (27)Since Dec 2016
GlobeUpwork

Earnings and projects

MRR
$2.6k

Last 6 months ÷ 6

World#15,446 / 412k
🇵🇭Country#1,216 / 56.3k
Revenue, last 30 days
$3k

Last 6 months: $16k

World#12,272 / 412k
🇵🇭Country#869 / 56.3k
Total earnings
$268k

Billed in all: $275k

World#9,444 / 412k
🇵🇭Country#563 / 56.3k
Per project
$5.6k

$7.9k in the last 6 months

World#30,994 / 412k
🇵🇭Country#7,377 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
48

Across 54 contracts

19% fixed81% hourly
World#63,651 / 412k
🇵🇭Country#4,387 / 56.3k

Earnings, last 30 days

$275k+$3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$270k$272k$274k$276kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Social Media Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #49Event Management1,098 freelancers · 🇵🇭 #5Top 4%
  2. #155Customer Satisfaction3,986 freelancers · 🇵🇭 #65Top 4%
  3. #390Email Communication14,123 freelancers · 🇵🇭 #163Top 3%
  4. #392Logo Design17,289 freelancers · 🇵🇭 #16Top 2%
  5. #398Technical Support11,267 freelancers · 🇵🇭 #156Top 4%
  6. #410Bookkeeping9,317 freelancers · 🇵🇭 #91Top 4%
  7. #453Social Media Management20,041 freelancers · 🇵🇭 #133Top 2%
  8. #599Social Media Marketing17,756 freelancers · 🇵🇭 #78Top 3%