MD Ataur R.

• Administer and support Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Teams, and Microsoft Entra ID (Azure AD). • Manage user accounts, groups, licences, permissions, authentication, and role-based access across Microsoft 365 services. • Configure and troubleshoot Microsoft Entra ID, Conditional Access, MFA, identity and access management, and SCIM provisioning. • Administer Exchange Online, including mailboxes, shared mailboxes, distribution groups, permissions, mail flow, retention, and email security. • Manage and troubleshoot hybrid identity integration between on-premises Active Directory and Microsoft 365. • Support SharePoint Online and Microsoft Teams, including permissions, user access, collaboration, and service-related issues. • Troubleshoot complex Microsoft 365, Exchange Online, identity, authentication, messaging, and collaboration issues. • Manage Microsoft 365 security, compliance, access controls, and organisational policies to support secure cloud operations. • Investigate critical incidents and technical escalations, perform root cause analysis, and implement effective resolutions. • Monitor Microsoft 365 service health, incidents, and recurring issues to maintain service availability and reliability. • Provide technical guidance and mentoring to engineers on Microsoft 365 administration, troubleshooting, and support best practices. • Collaborate with technical teams, engineering teams, vendors, and stakeholders to resolve complex service issues and escalations. • Support operational performance through KPI monitoring, reporting, process compliance, and continuous service improvement.