Theresa Louise C.

Hi, I’m Theresa, an Executive & Operations Support Professional with 10+ years of experience supporting leaders, teams, and growing businesses across healthcare, technology, finance, and e-commerce. Throughout my career, I’ve worked closely with executives, referral partners, customers, and internal teams to keep operations moving efficiently while creating a positive, professional experience for the people behind the business. My background spans executive assistance, operations coordination, customer success, partner relations, quality assurance, and process support. I’m especially passionate about building structure in fast-moving environments, whether that means improving communication workflows, managing client relationships, coordinating projects, supporting onboarding and training initiatives, or helping leadership teams stay organized and focused on growth. Over the years, I’ve become known for being calm under pressure, dependable, detail-oriented, and highly adaptable. I bring a balance of professionalism and emotional intelligence into my work, which has allowed me to successfully support both operational goals and customer-facing relationships. I’ve worked with companies in industries including: • Healthcare & employee benefits • E-commerce & customer experience • Wellness & lifestyle brands • Technology & administrative operations Tools & platforms I frequently work with include: • Google Workspace • Microsoft Office • Mailchimp • Adobe • Shopify • Amazon • Meta Business Suite • CRM & customer support platforms such as Gorgias, Freshdesk, Zendesk, Klaviyo • Operational reporting systems such as Asana, Trello, Monday • E-commerce Logistics platforms such as Shipstation, Shipmonk, 3PL I enjoy roles where I can contribute beyond administrative support by helping improve systems, strengthen communication, support leadership initiatives, and create smoother experiences for both teams and clients. I’m always open to connecting with professionals and organizations who value initiative, collaboration, and thoughtful operational support.