Rosa K.

Native Italian Customer Support | 7 years of experience 6000+ hours

FREE trial so you can evaluate my work firsthand. 7 years, 6000+ hours on Upwork, 100% Job Success Rate, 5 star client reviews My name is Rosa, I'm a native Italian speaker, let me share 3 reasons to hire me: 1. I’ve increased by 20% the number of clients at my last work by providing excellent customer service. 2. I've been working as a customer service agent and VA for 6+ years for e-learning, e-commerce and rental services. I have deep knowledge of AirBNB, Booking, Zendesk, Shopify, Freshdesk, Hubspot, Zoho, Etsy, Gorgias, Amazon and other related platforms. 3. My last employment was at Parkos - a Dutch 10.000.000$ company. Parkos is like AirBNB for cars. I was selected from over hundreds of other candidates. I've been working at Parkos for 1 year and I've increased the number of clients by providing excellent chat, email and phone support. My customer satisfaction rate was over 85% and I was one of the best employee. Testimonials: "Rosa did a great job and she was a pleasure to work with!" "I will gladly recommend working with Rosa. She is very professional, with excellent communication skills, reply very fast to our current needs." What languages I speak: Italian, English, Ukrainian, Russian. If you're looking for an experienced customer support agent who can delight your customers and enhance their experience, you're in the right place! Feel free to reach out with any questions. P.S. I'm happy to offer a FREE trial so you can evaluate my work firsthand. Message me now to discuss the collaboration.