Nemesio III D.

With more than 11 years of experience in the BPO (Call Center) Industry and more than 8 years of experience as a Senior Operations Manager, I've managed a starting program that grew to more than 300 seats. I am a reliable and hardworking professional that can give you a high-quality service, be it in Appointment Setting, Lead Generation, Technical Support, Customer Service, Chat, or Email support. Aside from my corporate experience, I’ve also helped in growing 3 startup Call Centers from scratch until they grew to 40 headcounts supporting Customer Service and Appointment Setting from hiring, training, scheduling, creating processes and giving support in production and coaching. I’ve also worked as a Project Manager of a COO where I handled multiple projects in a Virtual setting (Work from Home). I managed and hired developers, VAs and other resources to help out with my Client's business. I also helped in growing a solar startup company and managed appointment setters as the Call Center Director. Additional Skills: Project Management, Email Management, inbound/outbound calls, process creation, and management for startup and ongoing business, schedule/time management, advanced data entry, ticket creation using multiple tools, Job posting, Job Application/Hiring Management (process, interview, recommendation, and hiring), Basic WordPress Management, Management of Solar Appointment Setters. Solar startup. Tools Used: MS Dynamics CRM, ClickUp, Todoist, Asana, Trello, Autotask, Microsoft Office 365 (including Planner, Outlook, Word, Excel, Powerpoint, OneNote, Teams, OneDrive, Sharepoint), Google Suite, Slack, Shopify, Gorgias, LiveAgent, Zendesk, TextExpander, Activtrak, GoHighLevel, Vici Dialer.