Dana Jebel B.

Top Rated Plus Virtual Assistant | Shopify Customer Support | E-commerce Specialist | Chargeback & Dispute Expert If you're running a growing e-commerce brand and need someone who can take full ownership of your customer support - you’re in the right place. I bring 10+ years of experience as a Virtual Assistant, Customer Support Specialist, and Quality Assurance Analyst, helping e-commerce businesses streamline operations, reduce refunds/chargebacks, and improve overall customer satisfaction. I don’t just “answer emails” - I solve problems, protect your revenue, and create a better experience for your customers. 🛍️ E-commerce & Shopify Customer Support Expert I specialize in handling high-volume customer support across: * Email, Live Chat, and Social Media (Facebook/Instagram DMs & comments) * Order issues: refunds, cancellations, exchanges, lost shipments, RTS, damaged items, and “delivered but not received” cases * Chargebacks & PayPal disputes (prevention + response) * Supplier coordination for replacements and logistics issues ⚙️ Shopify & Tools I Use Daily Shopify Apps: Skio, Seal Subscriptions, Judge.me, Disputifier, Filemonk, Chargeblast, Shopify Flow CRMs & Support Tools: Zendesk, Help Scout, Gmail / Google Workspace Social Media Management: Meta Business Suite (comments, DMs, moderation) Other Tools: Canva, Slack, Trello, Confluence, Agora Pulse, Weship Portal, Microsoft Teams I also use ChatGPT, Google Gemini, and DeepL to improve response quality, speed, and multilingual communication (especially for EU markets). 🧠 Trust & Safety | QA | Process Improvement Beyond support, I help businesses scale by: * Identifying recurring issues (shipping delays, product concerns, refunds) * Reducing chargebacks and fraud cases * Improving workflows, templates, and support processes * Managing reviews (Trustpilot, ProductReview, App Store, Google reviews, Judge.me reviews ) * Handling escalations, disputes, and sensitive cases with care 💬 What You Can Expect * Clear, empathetic, and professional communication * Fast turnaround and proactive problem-solving * Strong attention to detail and ownership * A partner who understands both customer experience and business impact If you're looking for a reliable, experienced VA who can protect your brand, improve customer satisfaction, and support your growth, let’s connect.