Chelsea B.

✨ Customer Success Strategist & Social Media Manager | eCommerce & VA Support ✨ With nearly 10 years of experience in customer service, eCommerce, and social media management, I help businesses deliver seamless customer experiences and run efficient day-to-day operations. I’m experienced in handling high volumes of emails, chats, and calls while maintaining a professional, friendly, and solution-oriented approach. I’ve supported brands as a Social Media Manager, Virtual Assistant, and Executive VA, combining strong communication skills with a detail-oriented and organized workflow. What I can help you with: 📌 Customer support & community management 📌 Order processing, tracking, and issue resolution 📌 Social media management & engagement 📌 Content creation & basic video editing 📌 Admin support & day-to-day operations Tools & Platforms I use: ➡️ Customer Support: Zendesk, Gorgias, ReAmaze ➡️ eCommerce: Shopify, Amazon Seller Central, Walmart, Recharge, Checkout Champ, TikTok ➡️ Shipping & Fulfillment: ShipStation, 3PL systems ➡️ Social Media & Marketing: Meta Business Suite, ManyChat ➡️ Design & Content: Canva, CapCut, Adobe ➡️ Productivity: Google Workspace, Trello, Slack ➡️ Payments: Stripe, PayPal, Shopify I take pride in being reliable, organized, and proactive, making sure tasks are completed efficiently and customers feel supported at every step. Technical Setup: ✅ MacBook Pro & iPad Air ✅ Noise-canceling headset ✅ 100 Mbps high-speed internet + backup connection ✅ Backup PC for uninterrupted workflow If you’re looking for someone who can support your business with professionalism and consistency, I’d be glad to help. Let’s connect and discuss how I can contribute to your team.