Irena G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

ustomer Support Specialist | Live Chat • Email • Phone • CRM Systems Reliable • Empathetic • Solutions-Driven Hi there! I’m a dedicated Customer Support Agent with a strong track record of delivering exceptional service across diverse industries. I specialize in creating positive customer experiences by resolving issues quickly, communicating clearly, and maintaining a friendly, professional tone in every interaction. With X years of experience (adjust the years as needed), I’ve successfully handled thousands of support requests through live chat, email, and phone, ensuring customers feel heard, valued, and supported. ✅ What I Bring to Your Team Excellent communication — clear, patient, and customer-friendly Fast learner with the ability to master new tools and processes Strong problem-solving skills and a calm approach under pressure Adaptable to various industries and workflow styles Proven experience using platforms such as: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Salesforce, WhatsApp Business, Slack, and others Detail-oriented with accurate data entry and ticket management Flexible availability to match your time zone or scheduling needs 💬 My Services Include Live Chat Support Email & Ticket Support Phone Support Order Management / Tracking Technical & Product Support Refunds, Returns & Escalations Knowledge Base Management Customer Onboarding Assistance ⭐ My Approach I believe great customer service builds trust, increases retention, and strengthens your brand. I aim to represent your company with professionalism, empathy, and efficiency—giving customers the kind of experience that keeps them coming back. If you’re looking for a friendly, dependable, and proactive Customer Support Agent to support your team, I’d love to help. Let’s chat!