Brigham P.

Top-Rated Upwork Freelancer | Upwork Certified in Customer Service | 14,000+ Hours Delivered I’m a Top-Rated virtual assistant and customer support specialist with 8+ years of experience and over 14,000 hours completed on Upwork. I help businesses strengthen customer satisfaction, improve response quality, and create smooth, reliable support operations. My work is backed by stellar client feedback (5.0 rating across 21 projects) and an Upwork Skill Certification in Customer Service, reflecting my commitment to excellent communication, empathy, and problem-solving. What I Do Best Customer Support: Email, chat, ticket handling, technical assistance, order tracking, and issue resolution. Virtual Assistance: Calendar management, admin support, and light social media handling. Tools I Use: Amazon Seller Central, Shopify, Intercom, and various CRM and support platforms (quick to learn new systems). Why Clients Choose Me Reliable & Proactive: I handle tasks with ownership, clarity, and care. Customer-Centered Approach: I ensure customers feel heard and supported, not just replied to. Consistent High Performance: Proven ability to improve customer retention, reduce response times, and streamline support workflows. Key Highlights ⭐ Top-Rated with a long track record of high satisfaction ⭐ 14,000+ hours and 8+ years of customer service experience ⭐ 5.0 rating across 21 completed projects ⭐ Upwork Certified in Customer Service If you’re looking for a dependable, experienced, and personable professional to support your customers and your business, I’d love to help. Let’s work together to elevate your customer experience.