Yana V.

Hi, I’m Yana, a professional Business Operations Coordinator and Admin & Marketing Specialist working remotely since 2017, with over 9 years of experience supporting small and medium-sized businesses and individual entrepreneurs across a variety of niches, including: e-commerce, marketing, software (SaaS), health & wellness, online events, digital education, digital creators, real estate, beauty, interior design, and others. I also have 10 years of previous corporate experience in admin, marketing, public relations, market analysis and quality assurance. I have strong experience across multiple levels of business processes and operations - starting with basic admin, accounting, customer support, customer success, marketing and communications, setting up systems and automations, email marketing, website design and development, content management and design to managing projects, processes and people (including hiring). Rather than simply completing tasks, I take ownership of processes, coordinate moving parts, and optimize the workflows that keep a business running smoothly. My approach is highly technical and operational. Whenever possible, I integrate and leverage AI tools to streamline processes, automate repetitive workflows, and optimize content efficiency, always combining them with professional judgment and human oversight. I bring a strong analytical mind and a natural ability to see both the big strategic picture and the smallest technical detail. I weigh the pros and cons to make data-driven operational decisions, solve complex technical problems, and continuously strive for process optimization and quality control. I hold a Bachelor’s Degree in Business Administration (Management) and a Master’s Degree in Business Administration (MBA), International Tourism, obtained at the University of Economics – Varna, Bulgaria. My skills are: ✅ Business Operations, Process & Project Management – workflow organization & planning, creating SOPs, and operational compliance, team and employee training, task & team coordination ✅ Website & Landing Page Building (plus SEO) using a variety of builders and CMS systems ✅ System Setup & Automation – configuring backend, marketing automation flows, checkouts, and payment gateways. ✅ Email Marketing and Automation ✅ CRM Management ✅ Content Management ✅ Social Media Management ✅ Online Course & Membership Building, Management & Support. ✅ Content & E-commerce Support – product uploads, inventory setup, and fulfillment workflows. ✅ Customer Support & Client Communication – email support, chat helpdesks, client communication and community management. ✅ Graphic Design (Web), Social Media Content, and Podcast/Video Editing. ✅ Internet, Market, and Competitor Research and Analysis ✅ Virtual Assistance - Admin, Document Management, Invoicing, Basic Accounting ✅ Quality Assurance and Control (including over AI output) ✅ Training and onboarding of employees and clients through written, recorded or live trainings ✅ Hiring and team management My Tech Stack Ecosystem: - Website Building and Blogging: WordPress (Thrive Architect, Divi, Elementor), Squarespace, Wix, Weebly - E-commerce - WooCommerce, Shopify - LMS and Course Authoring Tools - LearnDash, Thrive Apprentice, Teachable, Circle, Zenler, ClickFunnels - CRM, Marketing, Email Marketing & System Automations: Ontraport, Hubspot, Mailerlite, Brevo, ActiveCampaign, Mailchimp, Zapier, Thrive Cart (configuring backends, checkouts, and automated flows). - Project & Team Coordination: ClickUp, Asana, Trello, Teamwork, Slack, Zoom. - Customer Support & Success: Zoho Desk, Hubspot, Missive - Administrative - Google Workspace, Quickbooks, Airtable, Zoom - Media & Design: Canva, Audacity, Clipchamp, YouTube, Vimeo, Bunny - Social Media Management - Meta Business Suite, Buffer, Hootsuite, Planable - AI Tools: ChatGPT, Claude, Gemini, Castmagic, NotebookLM, and others used for operational efficiency and smart workflows. I am a highly self-motivated and adaptable fast learner who welcomes technical challenges. I am analytical, self-critical in a healthy and professional way, and fully committed to delivering high-quality, structured work. I communicate proactively, enjoy coordinating complex workflows, and naturally bring organization to the projects I support, making me a trusted long-term partner my clients can rely on. For more details, please refer to my PDF portfolio in the Portfolio section below. Currently available for 5-7 hours/week. Looking forward to working together! Yana