Yana V.

Operations & Marketing Coordinator | Business Tech Specialist

Hi, I’m Yana, a professional Business Operations Coordinator and Specialist working remotely since 2017, with over 9 years of experience supporting small and medium-sized businesses and individual entrepreneurs.Before moving into remote work, I gained over 10 years of corporate experience in structured environments, holding the following roles (ordered from senior to prior positions): - Public Relations Manager – developing strategies, managing budgets, media planning, marketing & PR campaigns, events and corporate communications. - Internal Controls & Compliance Specialist (Quality Assurance) – establishing standards, auditing processes, and ensuring operational compliance. - Market Analyst (Real Estate) – conducting market research and monitoring, data analysis, created detailed market reports - Administrative Assistant – organizing office workflows and handling high-level administrative tasks. Throughout my career, I have worked across multiple levels and functions of the businesses I support, often moving beyond task-based assistance. Rather than simply completing tasks, I take ownership of processes, coordinate moving parts, and optimize the workflows that keep a business running smoothly. I specialize in supporting and managing digital operations across a variety of niches, including: E-commerce, Software (SaaS), Health & Wellness, Online Events, Digital Education, Marketing, Real Estate, Beauty, and Interior Design. My approach is highly technical and operational. I focus on building and maintaining websites, structuring online courses, configuring backend automations, setting up checkouts, and managing customer support systems. Beyond pure tech infrastructure, I handle email marketing, social media marketing, content creation and management, community & membership management, and overarching marketing & PR activities. I actively integrate and leverage AI tools to streamline processes, automate repetitive workflows, and optimize content efficiency, always combining them with professional judgment and human oversight. I bring a strong analytical mind and a natural ability to see both the big strategic picture and the smallest technical detail. I weigh the pros and cons to make data-driven operational decisions, solve complex technical problems, and continuously strive for process optimization and quality control. I am fluent in English and Spanish and have basic knowledge of French. I hold a Bachelor’s Degree in Business Administration (Management) and a Master’s Degree in Business Administration (MBA), International Tourism, obtained at the University of Economics – Varna, Bulgaria. My Tech Stack Ecosystem: - Web & Course Building: WordPress (Thrive Architect, Divi, Elementor), WooCommerce, Shopify, Wix, Squarespace, ThriveCart, Teachable, Circle, LearnDash, Zenler. - Marketing & System Automations: ActiveCampaign, ConvertKit, Mailchimp, Mailerlite, Ontraport, Brevo, Zapier (configuring backends, checkouts, and automated flows). - Project & Team Coordination: ClickUp, Asana, Trello, Teamwork, Slack, Zoom. - Customer Support & Success: Zoho Desk, Hubspot, Missive - Administrative - Google Workspace, Quickbooks, Airtable - Media & Design: Canva, Audacity, Clipchamp, YouTube, Vimeo, Buffer, Hootsuite. - AI Tools: ChatGPT, Claude, Gemini, Castmagic, NotebookLM, and others used for operational efficiency and smart workflows. My skills are: ✅ Business Operations & Process Management – workflow organization, creating SOPs, and operational compliance. ✅ Website & Landing Page Building – building from scratch, editing, template design, and SEO. ✅ System Setup & Automation – configuring backends, marketing automation flows, checkouts, and payment gateways. ✅ Course & Membership Platform Building and Management. ✅ Content & E-commerce Support – product uploads, inventory setup, and fulfillment workflows. ✅ Customer Support & Client Communication – email support, chat helpdesks, and community management. ✅ Graphic Design (Web), Social Media Content, and Podcast/Video Editing. ✅ Internet, Market, and Competitor Research. I am a highly self-motivated and adaptable fast learner who welcomes technical challenges. I am analytical, self-critical in a healthy and professional way, and fully committed to delivering high-quality, structured work. I communicate proactively, enjoy coordinating complex workflows, and naturally bring organization to the projects I support, making me a trusted long-term partner my clients can rely on. For more details, please refer to my PDF portfolio in the Portfolio section below. Looking forward to working together! Yana