Noreal E.

IT Service Desk/Helpdesk | L1 Service Technician (MSP) | M365 Admin

I’m an IT support professional with hands-on experience supporting users and environments across Active Directory, Microsoft 365, Exchange, Azure, Citrix, Okta and VMware. I’ve spent years working in real-world support scenarios—using tools like ServiceNow, HaloPSA, and ConnectWise—where responsiveness, accuracy, and communication actually matter. I’m comfortable troubleshooting remotely using Bomgar, LogMeIn, ScreenConnect, TeamViewer, RDP, Kaseya, N-Able and similar tools, and I’m known for staying calm under pressure while getting issues resolved efficiently. What sets me apart is not just technical skill, but the ability to translate technical problems into clear solutions for end users. If you’re looking for someone who can own issues end-to-end, support users professionally, and contribute immediately, I bring that mindset to the table.