Sophie P.

Hi, I'm Sophie. I offer a unique blend of creative performance skills and five years of proven remote customer success and operations management experience. Creative & Entertainment Expertise My creative background includes extensive professional experience as a performing artist and audio specialist: Professional Session Vocalist and DJ: Specialising in topline writing, dynamic vocal performance, and crafting beautiful vocal arrangements, harmonies, and backing vocals for various genres. Extensive performance history for major and independent record labels. I have also performed at major music festivals both in the UK and internationally. Radio Host and Voiceover Artist: Experienced in high-quality voice work, including radio jingles, adverts, and podcasts. Music Consultancy & Curation: Offering services in music research and content curation for brands and media projects. Professional & Remote Operations Management I've also held multiple long-term remote roles, demonstrating reliability, excellent communication, and strong management capabilities: Customer Service Manager (5 Years, Remote): Managed all customer service operations for a successful company (initially sourced via Upwork) for five years. Customer Success & Music QA at Brain.fm (2 Years, Remote, US Startup): Managed the end-to-end customer success journey. Served as the primary liaison between customers and the product development team, driving continuous product improvement via structured feedback. Involved in the QA of music being produced for the application. Community Manager at Yelp (2 Years): Responsible for growing the local user base in Brighton through social media marketing and events organisation. Involved in content moderation and review style writing. Key Skills Summary Vocal Performance & Arrangement (Top line, Harmonies, Backing Vocals) Voiceover work / Radio Hosting Customer Success & Account Management Remote Team Operations & Support Social Media Marketing & Community Management Events Organisation DJing / Music Curation Research & Administration Please get in touch if you're interested in either working with me or if you have a project that you think I will be interested in.