Ma Lourdes Alyana R.

My goal is to take care of my clients' customers. Gain and retain, resolve issues and keep conversations as short as possible without compromising quality service. I can help you with the following but not limited to tasks: ✔️Customer Service: *Respond promptly to inquiries via chat and email *Moderating and answering comments on social media *Resolve pre and post order issues *Manage orders and customer information *Track orders *Issue refunds *Create email templates *Create and update SOP ✔️Order Fulfillment: *Fulfill dropship orders via Oberlo and Dropified *Fulfill print on demand orders via Printify, Printful and Gooten *Coordinate with suppliers and vendors *Product research and listing ✔️Dispute Management: * Handle inquiries and chargeback via Shopify Stripe PayPal Klarna Afterpay Braintree Businesstrack