Manuel Alberto C.

|🥇TOP RATED 3%| - UpWork | 4.9⭐ Rated | - UpWork Here’s Why I’m Your Best Choice on UpWork: 🏆12 Years of Proven Expertise in Customer Service, Ops Management, and High-Impact Sales. ⏰ Near 10,000+ UpWork hours ($100K+ Earnings) ⭐️ Consistently earned 5-star reviews ✅ Available to work in your time zone 🧠 100% Native English & Spanish 💼 Bachelor's Degree in Marketing Science - Over a decade of experience in General Customer Service, Tech Support, and Sales, generating millions in revenue across industries like Real Estate, Financial Coaching, and SaaS startups. Tech-savvy and adept at building strong client relationships, consistently delivering exceptional results. "Career Highlights" - Advanced from Account Manager to Operations Manager, showcasing leadership growth. - Managed over 500+ accounts, ensuring client satisfaction and retention. - Expert in **Billing & Payments**, specializing in Stripe. - Inbound & Outbound Sales Guru, consistently driving high conversion rates. - Skilled in handling escalations, preparing performance reports, and enhancing customer experiences. - Proven ability to exceed sales quotas, often doubling or tripling targets. "Additional Skills" I developed and implemented project plans, coordinated teams, and ensured smooth progress. As a team manager, I led teams, assigned tasks, and facilitated meetings to boost productivity. I proactively identified and addressed risks while managing budgets and ensuring financial alignment. I also organized schedules, managed calendars, and streamlined meetings for efficiency. In communication, I handled phone calls and emails to ensure clear and timely responses. My administrative support included remote assistance, database management, data entry, and generating accurate reports. Additionally, I managed social media by creating content, responding to inquiries, and analyzing performance metrics. I provided excellent customer support, resolving inquiries and updating accounts. I also created and designed content for marketing, and assisted with tracking project timelines and coordinating tasks. Let’s connect and see how I can help your business grow.