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Moises M.
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Moises M.

Customer Support Specialist | Technical Support | Sales

Hi, I’m Moises — a Customer Support & Sales Specialist with over 10 years of experience working with US-based clients and international customers. I have handled multiple roles including Technical Support, Billing, Sales, and Customer Success across different industries. My background includes call center and freelance work, managing inbound calls, email support, live chat, and ticketing systems in fast-paced environments. Throughout my career, I’ve worked with clients from various sectors, adapting quickly to different products, processes, and customer needs. I focus on delivering excellent customer experiences by resolving issues efficiently, identifying sales opportunities, and maintaining high customer satisfaction. I am a fast learner, detail-oriented, and comfortable multitasking. I thrive in dynamic environments and consistently aim to exceed performance expectations and KPIs. If you're looking for someone reliable, adaptable, and experienced in customer-facing roles across industries, I’d be a valuable addition to your team.

🇲🇽Guadalajara, Mexico$17/hr100% JSS4.98 (13)Since Jan 2017

Earnings and projects

MRR
$653

Last 6 months ÷ 6

World#66,704 / 412k
🇲🇽Country#781 / 3,563
Revenue, last 30 days
$2.5k

Last 6 months: $3.9k

World#16,348 / 412k
🇲🇽Country#215 / 3,563
Total earnings
$132k

Billed in all: $134k

World#27,895 / 412k
🇲🇽Country#228 / 3,563
Per project
$7.8k

$980 in the last 6 months

World#21,615 / 412k
🇲🇽Country#293 / 3,563
Projects, last 6 months
4
50% fixed50% hourly
World#51,813 / 412k
🇲🇽Country#291 / 3,563
Projects in all
17

Across 19 contracts

32% fixed68% hourly
World#149,089 / 412k
🇲🇽Country#796 / 3,563

Earnings, last 30 days

$134k+$2.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$130k$132k$134k$136kOct 8Oct 23Nov 7

Skill rankings: Top 16% in English to Spanish Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #113Email Etiquette439 freelancers · 🇲🇽 #2Top 26%
  2. #404English to Spanish Translation2,468 freelancers · 🇲🇽 #54Top 16%
  3. #578Product Knowledge2,128 freelancers · 🇲🇽 #13Top 27%
  4. #582Customer Care2,153 freelancers · 🇲🇽 #12Top 27%
  5. #1,477Phone Support5,089 freelancers · 🇲🇽 #19Top 29%
  6. #1,810Zendesk5,908 freelancers · 🇲🇽 #18Top 31%
  7. #2,058Sales9,827 freelancers · 🇲🇽 #36Top 21%
  8. #3,243Email Communication14,123 freelancers · 🇲🇽 #30Top 23%