Lourdes H.

Rockstar Virtual Assistant

Virtual Assistant in Real Estate company for 2 years. ESL Teacher for 4 years in Chinese and Korean company. Virtual Assistant in Amazon for 6 months, normally handles administrative tasks and customer service. Call Center Agent for 5 years as a Customer Service Representative and Email Support on different accounts such as Telecommunications and Fashion Industry. I took inbound and outbound calls, supervisory calls, sending emails, handling customers inquiries and complaints, taking orders and providing tracking information, explaining their bills and payments. Data Entry for a Water District company. Market Research Interviewer for 2 years. I am a graduate of Bachelor of Science in Management Accounting. Finished high school with high honors and took the 3rd rank in overall graduate students. Above-average communication skills using English language, good work ethics, above average customer service skills, above average English writing, reading and listening skills. I am resourceful, a time manager and a strong problem solver. I always pay attention to details and I accept constructive criticism fairly. I also make sure to meet the deadline given and I know how to value proper work etiquette.