Michael E.

I help fitness businesses and their customers get real answers fast. For nearly a decade I have worked remotely in customer support and customer experience for an online fitness company. I lead a support team, handle escalated issues, work with developers on web and mobile app features and database cleanup, and write sales copy, program content, and user guides. I am also a personal trainer at a private gym in New Hampshire, where I managed the personal training team and work one on one with high end clients. My client retention is very strong because I communicate clearly and follow through. Where I can help: • Customer support and customer experience for fitness and wellness brands • Gym design and layout consults for home, garage, and small commercial gyms • Fitness content writing, editing, and accuracy review • App and website feedback from someone who has supported thousands of fitness users I reply quickly, keep things simple, and deliver what I say I will.