Mary Ann P.

Running an e-commerce business takes more than just having great products. There’s customer support, order issues, refunds, chargebacks, bookkeeping, and all the behind-the-scenes tasks that need to be handled to keep things running smoothly. That’s where I can help. I support e-commerce brands with customer service, Shopify admin tasks, dispute handling, bookkeeping, and day-to-day operations. I also have knowledge of AI tools and automation workflows that can help make support and daily processes more efficient, organized, and easier to manage. My goal is to help lighten your workload, keep your customers taken care of, and make sure important details don’t get missed. Here are some of the things I can help with: Customer Support and E-commerce Operations Shopify, Amazon, Walmart, dropshipping, and 3PL support Order tracking, returns, exchanges, refunds, and customer inquiries Zendesk, Gorgias, Freshdesk, live chat, email, Facebook, and Instagram support Product descriptions and listing support Chargebacks and Disputes PayPal disputes Credit card chargebacks Klarna disputes Evidence gathering and case preparation Bookkeeping and Admin Support Bank reconciliation Transaction categorization Accounts receivable and payable Invoicing and sales receipts QuickBooks Online inventory support I’m detail-oriented, reliable, and easy to work with. I take pride in being organized, responsive, and making sure tasks are done properly. If you’re looking for someone who understands e-commerce and can support both your customers and your daily operations, I’d be happy to help.