Ryan P.

I have over 12 years of experience in the Call Center industry. I have been a Customer Service Representative, Technical Support, Reports Analyst and Team manager. My main strength was being a Reports Analyst. I had 9 years of experience in this position which my main focus was creating report templates and presentations based on the client's need in the account. I also handle scheduling and staffing based on current and historical data. I am very proficient in Microsoft Excel, Word and Power Point. I thrive better in pressure and I am a critical thinker, with communication and interpersonal skills. I have the ability of leading a team, analyzing data, identifying trends, creating and executing action plans. I do have good verbal and written communication skills. I can provide a variety of reports on a daily, weekly and monthly basis. I can give out statistical reports to clients and assess current reports and where possible, try to improve the effectiveness of all report templates and processes that is already in place. I work great without any supervision but I am also a good team player. My main objective is to contribute my skills in a position with a growing and dynamic company. I look for new experiences and challenges to learn new things and improve my skills while providing exceptional contribution of service to all my clients.