Darko M.

I live in Sorocaba, SP, Brazil, and I am an experienced freelancer working through Upwork since 2019. Here are some of my previous roles that you might find interesting: At Delta Freight Systems (10/14/2016 - 04/26/2019) as a truck dispatcher, I handled the logistical needs of owner-operators, finding, dispatching, tracking loads, and communicating updates to brokers. My responsibilities also included monitoring log books and ensuring compliance. At Sitel SBA (Srbija) (01/06/2020 - 01/12/2021), I worked on the Fiverr campaign, reviewing flagged user conversations and other reports from CS and senior management, taking necessary actions such as blocking accounts or issuing warnings for inappropriate behavior or violations of TOS or third-party TOS. Through Upwork, I also worked as a Facebook comment handler and email CS, assisting customers with orders, providing tracking numbers, checking order statuses, and engaging in friendly chats to support purchasing decisions. In the cruise line industry, I have held various positions: Carnival Cruise Lines (13/01/2012 - 14/02/2015) as Floor Supervisor: Managed a team of housekeeping stewards, ensuring high standards of cleanliness and guest satisfaction. I handled training, monitoring, evaluations, and guest interactions. Norwegian Cruise Lines (21/11/2015 - 20/05/2016) as Head Steward: Supervised a larger team, focusing on cleaning, safety, monthly evaluations, and preparing reports for senior management.