Maria Concepcion S.

With over 13 years of experience in customer service, scheduling, and administrative support, I help businesses run smoother behind the scenes — so you can focus on growth instead of getting buried in emails, calls, and bookings. I've supported clients across HVAC, home services, healthcare, legal, and e-commerce industries, handling everything from dispatch and appointment scheduling to order processing, insurance coordination, and high-volume customer support (100+ emails/calls daily). What I bring to your team: ✅ Fast, accurate scheduling & dispatch (HVAC, home care, cleaning services) ✅ Medical admin support — insurance verification, HIPAA-compliant records, nurse scheduling ✅ E-commerce & Shopify order management, supplier coordination, returns/refunds ✅ Legal intake & billing support (MyCase) ✅ Tools: GoHighLevel, Zendesk, Freshdesk, QuickBooks, Housecall Pro, ShiftBoard, Shopify, and more I'm detail-oriented, reliable, and comfortable working independently in fast-paced, remote environments — with a track record of 28,000+ hours and a 94% Job Success Score to back it up. Let's talk about how I can support your business.