Jackie Lou M.
E-commerce Customer Service Specialist
Results-driven professional with over 10 years of experience in customer service, mediation, e-commerce support, financial services, and fraud risk management. Skilled in handling complex dispute resolution, client relations, order and subscription inquiries, and fraud detection in both remote and corporate environments. Proven ability to deliver timely, high-quality customer support while maintaining accuracy and professionalism across multiple communication channels. Proficient in CRM platforms such as Zendesk, with strong experience in chargeback handling, customer retention, and case mediation.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $92,511$93k
$4.4k in the last 6 months
Across 4 contracts
Across 17 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #6Financial Risk136 freelancers · 🇵🇭 #2Top 4%🇵🇭#2 of 32
- #31Fraud Detection629 freelancers · 🇵🇭 #17Top 5%🇵🇭#17 of 400
- #92Information Security1,158 freelancers · 🇵🇭 #3Top 8%🇵🇭#3 of 55
- #106Appointment Scheduling3,126 freelancers · 🇵🇭 #38Top 3%🇵🇭#38 of 1,416
- #217Account Management3,086 freelancers · 🇵🇭 #39Top 7%🇵🇭#39 of 812
- #395Zendesk5,908 freelancers · 🇵🇭 #185Top 7%🇵🇭#185 of 2,921
- #653Email Communication14,123 freelancers · 🇵🇭 #311Top 5%🇵🇭#311 of 6,862
- #737Email Support14,954 freelancers · 🇵🇭 #402Top 5%🇵🇭#402 of 8,734