Jennifer P.

I am a Virtual Medical/ Personal Admin Assistant with over 6 years of experience working with US-based clients on Upwork. Prior to this, I spent 6 years in the BPO Industry as a HIPAA-Certified Provider and Customer Service Representative for a US Commercial Medical Insurance and as a Patient Care Coordinator for a Specialty Pharmacy. SKILLS: - Administrative Support - Calendar Management & Meeting Coordination - Files & Drive Management - Customer/Patient Phone Support - Insurance Verification - Email Inbox Support and Management - Chat Support - Patient Scheduling - Quality Assurance (Call evaluation) - Basic Social Media Content Calendar Creation, Scheduling, and Management - Google Business Profile (GBP) Management - Local SEO & Reputation Management - Google Ads (Basic Campaign Management) - Facebook Ads (Basic Campaign Management) - Content Creation for Business Listings (GBP) - Email Marketing via Flodesk, Mailchimp, MailerLite - Website Management – Experienced in updating WordPress/Wix and other CMS platforms with basic content edits, image uploads, and ongoing site maintenance. Some of the programs/apps I am very familiar with are: - EHR: IntakeQ/PracticeQ, OptiMantra, PracticeFusion - HIPAA Secure Fax - SRFax, Faxage - Spruce Health, iPlum - Zoho CRM, LastPass - Microsoft Office, Excel, Powerpoint - Google Suite - Outlook, Calendly, Google Calendar - Social Media sites: Facebook, Instagram, Pinterest, YouTube, TikTok, LinkedIn, etc. - Meta Business Suite, Buffer - Canva, Adobe Premiere, Spark Post, Capcut - Trello, Meistertask, Asana, Basecamp, Notion - Zoom, Cisco WebEx, Genesys, MS Teams, Slack, Marco Polo, Google Voice, WhatsApp - Basic Graphic Design and IG Reels Video Editing (Canva)