Kriszanne Dawn P.

Virtual Assistant | Customer Support & Admin Pro

If you need a VA who can represent your brand well, keep things organized, and make your workload lighter, I’d love to help. 📩 Send me a message and let’s see if we’re a good fit. I have 15+ years of experience in customer service, operations, and administrative support, working with startups, e-commerce brands, and service-based businesses. I’ve handled everything from frontline customer inquiries to managing internal systems, coordinating teams, and keeping operations running smoothly. I’ve supported businesses across email, chat, and calls using platforms like Zendesk, Gorgias, FreshDesk, and CRMs such as Salesforce, Zoho, and Bitrix24. I’m comfortable working inside Shopify, WordPress, and various project management tools, and I adapt quickly to new systems. In recent roles, I’ve: • Helped launch and organize a startup from the ground up • Managed customer experience across multiple channels • Hired, trained, and supervised virtual assistants • Handled executive admin tasks (inbox, calendar, coordination) • Managed invoicing, expense tracking, and reports using QuickBooks • Supported e-commerce operations including order tracking and supplier coordination Earlier in my career, I worked with Amazon US & UK through Concentrix and was promoted to a Quality Assurance role, where I reviewed tickets and coached agents—so quality, accuracy, and professionalism are second nature to me. What clients appreciate about working with me: • Clear and friendly communication • Strong organization and follow-through • Calm, solution-focused customer support • Ability to work independently and take ownership