Charito Jane P.

Operations Virtual Assistant | Customer Support | Zendesk & CRM

Need reliable support to keep your operations organized, customers taken care of, and day-to-day tasks running smoothly? I help businesses manage customer support, administrative tasks, documentation, and operational workflows so business owners can focus on growth instead of getting buried in daily operations. With 10+ years of experience in customer service, technical support, training, and operations, I bring a strong background in problem-solving, process documentation, customer communication, and cross-functional coordination. I have supported high-volume customer environments, onboarded new team members, maintained operational records, and handled complex customer concerns while meeting service standards. HERE'S HOW I CAN HELP: ✓ Customer Support (Email, Chat, and Ticket Management) ✓ Inbox and Communication Management ✓ CRM Management and Customer Record Updates ✓ Refund Processing and Order Support ✓ Documentation and SOP Creation ✓ Data Entry and Database Management ✓ Reporting and Administrative Support ✓ Workflow Coordination and Process Improvement ✓ Onboarding Support and Training Documentation ✓ Internal Team Communication and Follow-Ups TOOLS I USE: • Zendesk • Richpanel • GoHighLevel • Ontraport • Braintree • Samcart • Google Workspace • Microsoft Office • Trello • Asana • ClickUp • Notion • Workplace • Slack • Zoom • Google Meet • ChatGPT • Claude • Gemini • Perplexity PROFESSIONAL HIGHLIGHTS: • Resolved 300+ customer inquiries weekly for a US-based company • Managed customer refunds, account reviews, and support cases • Maintained 100+ active customer records and case histories • Created SOPs, process guides, and training documentation • Facilitated onboarding programs for 20+ new hires per batch • Supported operations, quality, and training teams across multiple departments I take pride in being dependable, organized, and easy to work with. Whether you need ongoing administrative support, customer support assistance, or help improving operational workflows, I'm ready to contribute to your team's success. Send me a message and let's discuss how I can support your business.