Chito E.

Virtual Assistant || Customer Service Specialist ||

I have over a decade of experience handling customer inquiries over the phone, chat, and emails from the United Kingdom, United States of America, and Australia. Part of which has been handling complex situations escalated from a group of staff members under my care; this includes dealing with diverse personalities in the team. Managing a team has shaped my consciousness on the importance of achieving goals, being able to mesh the company goals while keeping in mind the customer-centric advocacy. List of tasks I successfully performed: 1. Follow up dispatch order on behalf of customers 2. Schedule service connection from one service to another 3. Manage and resolve customer complaints 4. Troubleshoot technical issues Tools I use: 1. Salesforce 2. Zendesk 3. Intercom 4. Slack 5. Trello and Asana 6. Google Suite 7. MS Office tools