Michelle Anne C.

Experienced E-Commerce Specialist & Virtual Assistant

Experienced E-Commerce Specialist & Virtual Assistant | Customer Support | Administrative Tasks Are you searching for a reliable professional to manage the front end of your e-commerce business? Look no further! With over 7 years of experience as a Virtual Assistant and E-Commerce Specialist, I am equipped to support your business every step of the way. I specialize in streamlining your daily operations, so you can focus on expanding your business. From inventory management and order processing to customer support and administrative tasks, I handle all the essential functions efficiently and effectively. My mission is to provide you with top-quality service that saves you time and reduces stress, helping your e-commerce venture thrive. Let’s work together to elevate your online business! I have listed below my Skills, Tools I used, e-Commerce sites that I Managed: e-Commerce Stores Platform Management which includes 📌Product Listing 📌Product Repricing using Repricer Tools 📌Creating of Inbound Shipment Plan, 📌 Processing and Tracking Orders, 📌 Restocking of Inventories on platforms 📌 Inventory Management. 📌Purchasing from Supplier 📌Maintaining the Account Health 📌Customer Service ( Chat Support or email ) 📌Building of Website from scratch using Shopify e-Commerce Marketplace that I can Handle ✅Amazon Seller Central ✅ eBay Store ✅Shopify Store ✅Walmart Store ✅newegg Store ✅Bonanza Store ✅Fruugo International Store ✅Etsy Store ✅ eCrater, eBid, and Poshmark Store Management Skills and Tasks Handled ✅Customer Service Management ✅Product Listing Specialist ( Repricing, Promotion, Title and Description Enhancement ) ✅Data Entry in Excel or Google sheets ✅Supplier Coordination ( Building relation and PO creation ) ✅Wholesale and Retail Supplier Researcher. ✅Wholesale, Liquidation, and Retail Product Researcher. ✅Wholesale and Liquidation Processing of Inventories ✅Investigate Customer Feedbacks and claims ✅Evaluate Return and Issue Refunds ✅Create a ticket to platforms to resolve Issues ✅Inventory Management ✅Tracking of Shipments ✅Google Drive Documents compilation and management Other tools that I am familiarized with; ✅Listing Mirror Software ✅Profit Protector Pro Amazon Repricer Software ✅Aura Repricer. ✅Veeqo Inventory Management and Shipping Label Creation Software ✅DEAR Inventory Systems Management ✅ecomdash Inventory Management ✅Inventory Lab for Amazon Shipments. ✅Asana ✅Trello ✅FeedbackFive ✅Shipstation ✅BoxC for International Shipping ✅Slack ✅Auto DS ✅Helium 10 ✅ChatGPT Staff Hiring and Management. ✅Can handle 5 to 10 VA to monitor and review daily tasks. ✅Can train new employees and evaluate performance. ✅Can Create SOP for the Company ✅Coordinates with US Warehouse Team for Orders and other Inquiries ✅Process Payroll Thank you for your time reading my Profile. I hope to hear from you so soon. Have a good one! Sincerely, Michelle aka your next Rockstar VA.