Eiyanna Marie B.

Guesty | Airbnb Support | Technical Support | Customer Success

When customers run into technical issues, guests need immediate assistance, or new users require a smooth onboarding experience, you need someone who can solve problems quickly while delivering a professional customer experience. That's where I can help. I'm a Technical Support and Customer Success Specialist with 4+ years of experience supporting SaaS companies, hospitality businesses, eCommerce brands, and telecommunications providers. Throughout my career, I've worked in fast-paced support environments where accuracy, responsiveness, and clear communication are essential. From resolving complex technical issues to managing guest services and customer onboarding, I focus on delivering solutions that improve both customer satisfaction and business operations. Here's how I can support your business: ✔ Technical Support (Tier 1 & Tier 2) ✔ SaaS Customer Support ✔ Customer Success & User Onboarding ✔ Guest Support for Airbnb, Booking dot com, & VRBO ✔ CRM & Helpdesk Management ✔ Email, Live Chat & Phone Support ✔ Remote Troubleshooting ✔ Process Documentation & Knowledge Base Updates I've supported restaurant owners using POS systems, property managers handling guest concerns, learners needing onboarding assistance, and telecommunications customers with complex account and connectivity issues. I enjoy breaking down technical problems into simple solutions and helping customers feel confident every step of the way. Platforms & Tools • Guesty • Airbnb • Booking dot com • VRBO • Zoho CRM • Zoho Desk • Salesforce • Freshdesk • ClickUp • Retool • WooCommerce • AnyDesk • Zoom • Google Workspace • Breezeway • Beds24 • Slack • Microsoft Teams • WhatsApp Clients describe me as dependable, proactive, and easy to work with. I learn new systems quickly, communicate clearly with both technical and non-technical users, and take ownership of my work without needing constant supervision. Whether it's solving technical issues, supporting your customers, or improving day-to-day operations, my goal is to become a reliable extension of your team. If you're looking for someone who can represent your business professionally, provide exceptional customer support, and keep your operations running smoothly, I'd love to discuss how I can help.