Eiyanna Marie B.

💬 Happy customers don't happen by accident. I make sure they do. I'm a Customer Support Specialist with 4+ years across SaaS, hospitality, eCommerce, and telecom. I previously managed support for multiple client accounts at once, so I'm used to switching between teams, tools, and tones while keeping every reply fast, accurate, and friendly. 😊 🙌 What I can take off your plate 📧 Email, live chat, and phone support 🏡 Guest support for Airbnb, Booking dot com & VRBO 🎫 Helpdesk and ticket management (triage, tagging, macros, SLAs) 🚀 Customer onboarding and follow-ups 🛒 Order and account support for eCommerce stores 🔧 Tier 1-2 troubleshooting when customers hit a setup or device issue 📚 Knowledge base articles and reply templates 🌍 Multi-account support for busy teams 🧰 Tools I use daily Guesty • Freshdesk • Zoho CRM & Desk • Salesforce • Beds24 • Breezeway • WooCommerce • ClickUp • AnyDesk • Slack • Microsoft Teams • WhatsApp • Zoom • Google Workspace 🏢 Where I've worked 🏡 Short-term rentals: guest services and property coordination 💻 SaaS and restaurant tech: client communication and technical troubleshooting 🛍️ eCommerce and online learning: orders, learner support, and onboarding 📱 Telecom: account and connectivity concerns ✨ What you can expect from me ⚡ Quick, warm replies, even when a customer is upset 🧠 I pick up new systems fast 🔍 I find the root cause and document fixes so repeat tickets go down 🤝 I own each issue until it's resolved, with no chasing needed 📬 Message me with your support setup and biggest pain point, and I'll tell you how I'd handle it!