Jean Philippe T.

I hold a degree in Business Administration and have approximately 13 years of experience as a Customer Service Advisor, providing support through voice, email, and chat. I work proficiently in Haitian Creole, English, French, and Spanish. I am a fast learner, adaptable, hardworking, and committed to delivering exceptional service. I have also worked as a Quality Analyst, Trainer, and Customer Success Specialist, roles in which I developed the ability to perform effectively under pressure. I have experience using Salesforce, Zendesk, Freshdesk, RingCentral, NetSuite, Cisco, Mojo, Gorgias, Dropified, Shopify, AnyConnect, and several other platforms. I am available to support multiple queues simultaneously, including Sales, Billing, Retention, Recovery, and Education. I can also handle calls in English, French, and Spanish. My experience includes assisting EV and EV charger customers, healthcare, telecommunications, and cable customers, as well as performing data entry. I also have experience providing telephone-based technical support for electronic devices, computers, and cable services. Finally, I am open-minded, highly flexible, and currently seeking a long-term client relationship. Thank you for considering my services.