Jean Philippe T.

Multilingual Customer Support Advisor | QA & Loyalty Expert

Hi, Welcome to my Upwork page. I have a degree in Business Administration and I have been an experienced Customer Service Advisor for around a decade in voice, email, and chat. Haitian Creole, English, French, and Spanish are the languages that I'm working with. I like getting the job done by any means necessary. This means that I am also an easy learner and things come naturally. I am hardworking and I deliver top-notch service. I am equally very flexible. I also recently worked as a QA and Loyalty Specialist, and I have found that I work best under pressure. I have experience using Salesforce, Zendesk, Freshdesk, Ring Central, Netsuite, cisco, Mojo, Gorgias, Dropified, Shopify Any Connect, and a couple of other platforms. I am available to work in different queues at the same time such as Sales, Billing, Retention, Recovery, or Education and I am available to take calls in English, French, and Spanish. I have a lot of experience working with health, phone, cable customers, and also Data Entry. Tech support for electronics devices, computers, and cable companies over the phone. Finally, I am very open-minded and I am currently looking for a long-term client. Thanks for visiting and doing business.