Justin L.

I am a Learning & Development professional with extensive experience in the fields of Client/Customer/Student Onboarding, Training Facilitation, Customer Service, Technical Support, Appointment Scheduling, and Virtual Assistance. I have over 10 years worth of expertise in the contact center industry, handling different accounts and wearing different hats with the primary goal of delivering exceptional performance. My skillset highlights and specialties are as follows: • Conducting end-to-end Onboarding for Customers, Clients, and Students • Creating a robust and comprehensive onboarding frameworks designed for smooth continuity • Developing training content and supplemental materials • Training delivery and facilitation (via remote and brick-and-mortar setups) • Quality assurance and Training Needs Analysis • Handling inbound and outbound calls for customer service and technical support programs • Also handled senior and home care, HVAC industry, manufacturing, streaming services, etc. • Managed appointment scheduling campaigns and lines of business • Client and student onboarding expertise • Creating static, short/long form, print ad, and publication content for social media platforms • Photo and Video Editing • And much more. My most recent role was a Head Trainer/Remote Training Specialist for a company operating in the senior and home care referral service industry, where I spearheaded the training team in developing engaging learner content and facilitating new-hire and upskilling classes across multiple departments. I have also worked as an Executive/Virtual Assistant to the CEO of a manufacturing and design company specializing in custom and promotional products in the United States. As an EA/VA, I have taken over the tasks and responsibilities of the CEO to free up his time in order to focus on running the business while I handle all things related to client onboarding, product research, customer service, systems automation, website maintenance, social media management, and logistics coordination. With over a decade of experience in different fields of expertise, I have acquired the skills and knowledge in required to operate and master the following tools: • Microsoft 365 and Office suite (Word, Excel, PowerPoint, Outlook, Teams, Publisher, etc.) • Google Workspace apps (Docs, Sheets, Slides, Mail, Drive, Maps, Google Meet, etc.) • Zoho One • Zobot Automation • Asana • ServiceTitan (Contact Center Pro) • Yelp • Angi • Slack • Zoom • Adobe Creative Suite (Photoshop, Illustrator, Premiere, etc.) • Video Editors: Da Vinci Resolve / Filmora / Capcut • Content Creation: Canva / Synthesia / ElevenLabs • AI Systems: ChatGPT, Gemini, Meta AI, Grok, Claude, Midjourney, etc. • HubSpot • SalesForce • WordPress • Webex • Trello • Notion • Shopify • Amazon • Articulate 360 • Grammarly • and many more. I speak native English (C2 Advanced Level - IET), which allows me to communicate confidently and efficiently with leadership, personnel, and customers and business. My drive is to always strive to go over and beyond expectations, demonstrating stellar performance and service at all times, a perfect investment for your blooming company and team. I look forward to working with you soon!