Cristy Nina B.

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙩𝙧𝙚𝙖𝙢𝙡𝙞𝙣𝙚 𝙮𝙤𝙪𝙧 𝙞𝙣𝙗𝙤𝙭 𝙖𝙣𝙙 𝙚𝙡𝙚𝙫𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝘾𝙓? 📩✨ 🏆 13+ Years in Customer Service 👩‍💻 Gorgias Optimization & Automation Expert 🥇 Your go-to eCommerce CX Specialist Here’s how I can support your growing brand. 👇👇👇 As your business scales, customer inquiries increase fast — and suddenly your team spends more time answering repetitive tickets instead of focusing on growth. That’s where I come in. ✨📩 𝙃𝙤𝙬 𝙄 𝙃𝙚𝙡𝙥: ✦ 𝙋𝙧𝙚𝙢𝙞𝙪𝙢 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Create efficient support systems that reduce repetitive work, improve team productivity, and deliver a seamless customer experience. 📌 Gorgias implementation, migration, audits, and optimization 📌 AI Agent setup, training, and performance guardrails 📌 Smart inbox organization, views, tags, routing, macros, automation rules, and Help Center development 📌 Continuous improvements to support new products, policy changes, and seasonal demand ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙏𝙚𝙖𝙢 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 & 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 Build a customer support operation that's structured, scalable, and ready for growth. 📌 CX audits and workflow optimization 📌 SOPs, playbooks, and internal knowledge base creation 📌 Hiring, onboarding, QA, coaching, and KPI management 📌 Trustpilot management and online reputation support 📌 𝐍𝐞𝐞𝐝 𝐚𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭? Through 𝐒𝐤𝐲𝐰𝐚𝐲 𝐆𝐫𝐨𝐰𝐭𝐡 𝐀𝐠𝐞𝐧𝐜𝐲 , I can provide experienced Shopify and Gorgias-trained Customer Experience Specialists who can seamlessly integrate into your existing support team. ✦ 𝙂𝙤𝙧𝙜𝙞𝙖𝙨 𝙎𝙚𝙩𝙪𝙥, 𝘼𝙪𝙙𝙞𝙩 & 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 Create efficient support systems that reduce repetitive work, improve team productivity, and deliver a seamless customer experience. 📌 Gorgias implementation, migration, audits, and optimization 📌 AI Agent setup, training, and performance guardrails 📌 Smart inbox organization, views, tags, routing, macros, automation rules, and Help Center development 📌 Continuous improvements to support new products, policy changes, and seasonal demand 𝙎𝙚𝙚? 𝙏𝙝𝙖𝙩’𝙨 𝙬𝙝𝙮 𝙄’𝙢 𝙩𝙝𝙚 🥇 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝘾𝙓 𝙀𝙭𝙥𝙚𝙧𝙩 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 😉 𝙎𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙡𝙚𝙩’𝙨 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙩𝙤 𝙚𝙭𝙥𝙡𝙤𝙧𝙚 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡 😊 💬 𝙇𝙚𝙩’𝙨 𝙘𝙤𝙣𝙣𝙚𝙘𝙩 𝙖𝙣𝙙 𝙗𝙪𝙞𝙡𝙙 𝙖 𝙨𝙢𝙤𝙤𝙩𝙝𝙚𝙧, 𝙨𝙢𝙖𝙧𝙩𝙚𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝙗𝙧𝙖𝙣𝙙 𝙩𝙤𝙙𝙖𝙮.