Jenelyn M.

With over seven years of customer service experience, I’ve provided high-quality support across email, chat, and phone channels. I have a strong background in eCommerce, handling refunds, order management, and escalations with care and efficiency. I also worked with an HVAC company in Australia, using ServiceM8 to coordinate maintenance and installations. My experience includes team leadership, two years of NDIS client support, and managing payables, allowing me to contribute in both customer-facing and administrative roles. I’m proficient in Zendesk, Salesforce, Slack, BizDesk, and ServiceM8, and I take pride in delivering reliable, service-driven results with professionalism and integrity.