Michelle A.

Executive Assistant/Customer Service/E-Commerce Store Manager

With 15 years of proven experience in providing customer service. You will find I am a detail-oriented person and able to analyze, prioritize, and resolve client requests or issues quickly and effectively. I am a fast learner, flexible, and a very hardworking person. I have experience in Managing an Online store handling different tasks such as: -Order processing using Shopify, Oberlo, Dropified, DSERS, and Ali Express. -Product Importing From Ali Express. -Removing Products from Shopify Store -Adding Product Description -Admin Tasks -Also used Zendesk, Outlook, Helpscout, Zoho CRM, and Freshdesk to answer customers' inquiries regarding order status, refunds, return replacement, and product inquiries. -Facebook and Instagram messaging and commenting (Admin) -Shopify Chargebacks, Klarna and Paypal Disputes I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team. If you are looking for someone who can balance multiple tasks within fast-paced, deadline-driven, and customer-facing environments, please contact me to arrange an interview. If you have other questions, I welcome the opportunity to discuss my qualifications with you further.