Aimee B.

Need help troubleshooting a user issue, organizing support tickets, or finishing a small admin task? I provide IT support and administrative assistance with clear communication and careful documentation. My background includes five years of technical support at Convergys, using Zendesk and Salesforce to manage customer requests, document troubleshooting, and escalate complex issues. My completed Upwork projects also include ClickUp data entry, customer communication, and testing. HOW I CAN HELP • Tier 1 troubleshooting for Windows, software, login, and connectivity issues • Email and chat support, ticket triage, follow-up, and escalation notes • Microsoft 365 and Google Workspace user assistance • ClickUp task entry, organization, and status updates • Data entry, file organization, and checking records for missing or inconsistent information • Step-by-step support instructions and simple website checks using an agreed checklist I’m a cybersecurity student working toward a SOC analyst career. My studies strengthen my foundation in networking, security awareness, and technical problem-solving, while my support experience brings practical skills in investigation, documentation, and user communication. For a small project, I’ll confirm the deliverable and deadline, flag questions early, and provide a clear handoff explaining what was completed and anything that needs your attention. TOOLS Zendesk | Salesforce | ClickUp | Windows | Microsoft Office | Google Workspace | Trello | Asana | Zoom A client described my ClickUp work as: “Friendly, easy to work with, and completed tasks quickly. Aimee was a great help with getting our Clickup organized!” Send me your task, the result you need, and your deadline so we can agree on a practical scope.